Buyer Protection

Purchase protection you need, peace of mind you deserve

We keep you safe from checkout to delivery.



What if something goes wrong?

Buy with confidence! Kixify is an official partner of Paypal. Every purchase conducted through Kixify is eligible for PayPal Buyer Protection + Money Back Guarantee.


With PayPal, you’re protected from checkout to delivery. Your financial info is never given away to sellers. And if something goes wrong with your order, your eligible transactions will be fully reimbursed. 

You're Protected if:

1. Your order never arrives
2. Your order arrives, but it's significantly different than it was described
3. You purchased an item described as authentic, but received a knockoff instead



Zero Tolerance Fraud Policy

In order to keep the marketplace safe for all Kixify users we take fraud extremely seriously. The Kixify Protection team is constantly policing the marketplace. Our zero tolerance policy means that anyone posting counterfeit goods or engaging in any other duplicitous behavior will be immediately banned from the Kixify marketplace. 


If there is an issue with a transaction the Kixify Protection team will assist you in filing a PayPal claim and provide PayPal’s fraud team with all relevant information. With our assistance PayPal resolves claims speedily and effectively.

You must open a dispute with Paypal within 180 days of your purchase or payment to initiate the Purchase Protection process. For more information on Purchase Protection, visit Paypal.